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Aug. 22nd, 2005 10:40 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
plonqI find it hard to sympathize with a telemarketer when he/she is having a bad day at work.
http://www.livejournal.com/community/customers_suck/12270368.html
http://www.livejournal.com/community/customers_suck/12269206.html
I was going to do up a poll, but I'll just leave it to open discussion.
- I don't mind the occasional phone survey or poll, but there's no way to differentiate those from the other calls until you pick up the phone.
- I dislike telemarketers who won't take "no" as an answer. When I have told you that I don't want your product, your insistence only ensures that I will never buy your client's product. (Not that the person at the other end of the phone cares one way or the other.)
- I actually dislike charities who call even more than I do carpet cleaners or credit card up-sellers. The charities are usually much more aggressive, and will often play the morality card if I decline.
"This is a really good cause, that helps a lot of children. Do you want the poor headless orphans to starve?"
"I'm already spending my money helping a hapless pr0n actress to survive. Which reminds me, you're interrupting my streaming video goodness. Goodbye."
- If I only got one call every day or two, it wouldn't bother me quite so much. Before we put up our trick answering machine we were getting upwards of 4 calls a night, though. I am seldom as polite and cheerful with the 5th caller as I am with the first.
How do you all out in cyberland feel about telemarketers? Poor folk just doing their job, or pond scum who are one step above (or below) kiddy pr0n dealers?
http://www.livejournal.com/community/customers_suck/12270368.html
http://www.livejournal.com/community/customers_suck/12269206.html
I was going to do up a poll, but I'll just leave it to open discussion.
- I don't mind the occasional phone survey or poll, but there's no way to differentiate those from the other calls until you pick up the phone.
- I dislike telemarketers who won't take "no" as an answer. When I have told you that I don't want your product, your insistence only ensures that I will never buy your client's product. (Not that the person at the other end of the phone cares one way or the other.)
- I actually dislike charities who call even more than I do carpet cleaners or credit card up-sellers. The charities are usually much more aggressive, and will often play the morality card if I decline.
"This is a really good cause, that helps a lot of children. Do you want the poor headless orphans to starve?"
"I'm already spending my money helping a hapless pr0n actress to survive. Which reminds me, you're interrupting my streaming video goodness. Goodbye."
- If I only got one call every day or two, it wouldn't bother me quite so much. Before we put up our trick answering machine we were getting upwards of 4 calls a night, though. I am seldom as polite and cheerful with the 5th caller as I am with the first.
How do you all out in cyberland feel about telemarketers? Poor folk just doing their job, or pond scum who are one step above (or below) kiddy pr0n dealers?
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2005-08-23 02:20 pm (UTC)As they're required to do. May can't give up until you've said "no" at least three times. There must have been some marketing research done once that showed that .3% of the time, hounding somebody will cause them to change their answer to "yes" on the third try.
What really irks me about telemarketers - and it's not as much the fault of the person reading the script as it is the script writers themselves - is that they are often dishonest, or at least misrepresentative.
MBNA is a good example. They used to call me all the time, trying to get me to sign up for their platinum Mastercard. One day I finally agreed to let them send me the card after the girl at the other end assured me that the interest was so low they'd practically be paying me to use the card, and that I was pre-approved and guaranteed to get the card, and there were no service fees ever, and the president of the company would personally come over and give me a pedicure, and... and...
Three weeks later I got a letter from them. I opened it up expecting to find my card. What I got was a letter demanding copies of pay stubs, credit card bills, phone bills -- you know, the usual things a company asks for when they think you're a bad credit risk. I was left wondering how this fell into the "pre-approved and guaranteed" part.
On the plus side, I guess I must have been marked as a final sale, because I didn't hear back from them for almost a year after that.
Never did get my platinum card, though.