plonq: (Irked mood)
[personal profile] plonq
If our Indian contractors have been working to lower our expectations, they are succeeding. When we were taking care of this stuff in-house, this would never have flown. From experience, I have come to realize that this is the best I can expect from this sorry, indifferent lot.

Here is the actual text (with real names redacted) from an IM conversation that just happened this morning:
[contractor]@[company] 09:29
Hi [livejournal.com profile] plonq, just following up to see if the co-production Grain issue has been resolved.

[livejournal.com profile] plonq 09:32
Well, it's fixed in that one problem was replaced by another. Prior to the fix, we were not getting CSD data feeding to COR EME after the 6th of December. After the fix we started getting records after the 6th, but all of the CSD data prior to the 6th appears to have been wiped out.

[livejournal.com profile] plonq 09:33
Technically the problem I reported has been fixed, and the new issue will fix itself once those records roll off EME after 45 days, so I guess on the balance of things we can call it resolved.

[contractor]@[company] 09:33
Thanks [livejournal.com profile] plonq


Email received 30-seconds later:

PLEASE DO NOT REPLY TO THIS SYSTEM GENERATED MESSAGE.

Your [case number redacted] Interaction has been completed.

Date: 2012-01-10 03:54 pm (UTC)
From: [identity profile] shockwave77598.livejournal.com
What should they care? After all, they aren't paid anything and they don't make any different doing a good job or a shoddy job.

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