I'd never cut it in tech support.
Apr. 13th, 2006 11:10 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
plonq"You know when somebody sends you one of those moving video things and then you send it to yourself at home and it won't open is that because you don't have the thing loaded on your computer?"
*blink*
"Because usually it gives you a list of stuff and then asks if you want to convert it to something else like those lists I get from [name removed] and it asks if I want to change them into Adobe Accolade..."
"Acrobat?"
"Yes, Acrobat."
*blink*
*blink*
*stare*
"So why won't the video load on my computer at home?"
-- Knowing this user, I wouldn't be surprised if she just mailed herself a shortcut. I just pulled an excuse out of my arse and told her that it had probably been corrupted by the company firewall when she mailed it out. I feel a little bad for rattling off a half-baked answer like that, but I didn't particularly feel like digging into all the possible causes for why a video that plays here won't play on her home computer. Given this person's level of expertise, I shudder at the thought of what state her home computer might be in.
I might have been more helpful if I hadn't spent an hour of my day helping her get a new application working yesterday. They'd pushed down an upgrade earlier this week, and had preceded that with several emails containing detailed instructions on what to do when the new program arrived. There were small words, and pictures and arrows and everything. Here is an hour condensed into a nutshell:
"ZOMG! What do you mean I have to click on a new icon to run the new program? I like the old icon because it's on my desktop. What's wrong with the old program? Why can't I keep running that?"
And a bit later...
"Okay, for this part you have to call up your web browser. Go ahead and run it now."
"What do you mean?"
"Internet Explorer. Go ahead and run it so that we can download your activation key for the new program."
"You mean webmail?"
After a bit more confusion she finally figures out how to run IE, and after a bit of painful coaching I manage to get her to select the address bar. (Higher... there! No, lower... stop. There! Click ther... no, higher again.)
"Now type in this addre... what are you doing?"
"Don't you have to type in Google first?"
Suddenly there is a disturbance in the force, as if billions of brain cells cried out simultaneously for alcohol.
I'm twitching to log into Wow tonight and kill stuff, but the game hasn't worked right since the last patch came out. If I can't get it functioning then I may set aside the evening to drink a bit too much and do some writing. I will probably still hang out in Ventrillo though because the folks in there are, like, cool an' stuff. Random song lyrics follow.
*blink*
"Because usually it gives you a list of stuff and then asks if you want to convert it to something else like those lists I get from [name removed] and it asks if I want to change them into Adobe Accolade..."
"Acrobat?"
"Yes, Acrobat."
*blink*
*blink*
*stare*
"So why won't the video load on my computer at home?"
-- Knowing this user, I wouldn't be surprised if she just mailed herself a shortcut. I just pulled an excuse out of my arse and told her that it had probably been corrupted by the company firewall when she mailed it out. I feel a little bad for rattling off a half-baked answer like that, but I didn't particularly feel like digging into all the possible causes for why a video that plays here won't play on her home computer. Given this person's level of expertise, I shudder at the thought of what state her home computer might be in.
I might have been more helpful if I hadn't spent an hour of my day helping her get a new application working yesterday. They'd pushed down an upgrade earlier this week, and had preceded that with several emails containing detailed instructions on what to do when the new program arrived. There were small words, and pictures and arrows and everything. Here is an hour condensed into a nutshell:
"ZOMG! What do you mean I have to click on a new icon to run the new program? I like the old icon because it's on my desktop. What's wrong with the old program? Why can't I keep running that?"
And a bit later...
"Okay, for this part you have to call up your web browser. Go ahead and run it now."
"What do you mean?"
"Internet Explorer. Go ahead and run it so that we can download your activation key for the new program."
"You mean webmail?"
After a bit more confusion she finally figures out how to run IE, and after a bit of painful coaching I manage to get her to select the address bar. (Higher... there! No, lower... stop. There! Click ther... no, higher again.)
"Now type in this addre... what are you doing?"
"Don't you have to type in Google first?"
Suddenly there is a disturbance in the force, as if billions of brain cells cried out simultaneously for alcohol.
I'm twitching to log into Wow tonight and kill stuff, but the game hasn't worked right since the last patch came out. If I can't get it functioning then I may set aside the evening to drink a bit too much and do some writing. I will probably still hang out in Ventrillo though because the folks in there are, like, cool an' stuff. Random song lyrics follow.
Ringfinger.
Promise carved in stone.
Deeper than the sea.
Ringfinger.
Sever flesh and bone
And offer it to me.
Promise carved in stone.
Deeper than the sea.
Ringfinger.
Sever flesh and bone
And offer it to me.
