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A long-anticipated phone call
I can sum up what the account rep said on the phone in three letters:
OMG
I had warned him almost two years ago that his important reports would stop working when the new system went into place. I told him that I would keep the old reports running for as long as I could, but that they would turn into a pumpkin as soon as we threw the switch on the new system. I reminded him a couple more times, the most recent being about six months ago. Guess what steps he took in securing an alternate source. If you said "none", you're right.
I suppose I am somewhat sympathetic to his plight, if you equate indifference with sympathy. I warned him in advance, and even gave him some contact information. For the moment anyway this one is not my problem.
On the other hand, these things have a way of boomeranging back on me. "Hey Plonq, there's this guy from customer services who is frantic for a report. Will you see what you can whip up for him to get him off my back?"
OMG
I had warned him almost two years ago that his important reports would stop working when the new system went into place. I told him that I would keep the old reports running for as long as I could, but that they would turn into a pumpkin as soon as we threw the switch on the new system. I reminded him a couple more times, the most recent being about six months ago. Guess what steps he took in securing an alternate source. If you said "none", you're right.
I suppose I am somewhat sympathetic to his plight, if you equate indifference with sympathy. I warned him in advance, and even gave him some contact information. For the moment anyway this one is not my problem.
On the other hand, these things have a way of boomeranging back on me. "Hey Plonq, there's this guy from customer services who is frantic for a report. Will you see what you can whip up for him to get him off my back?"